Resources & Support

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. Can I send a file to you through email?
2. How long does it take for you to complete my order?
3. What is a "proof"?
4. Why do I need to look at a proof if I've already given you everything I need to have done?
5. Do I still need to approve a proof if I bring my work in on disk?
6. Can you accept files from a PC?
7. What do I need to supply with my design files?
8. Can you accept PDF files?
9. How do I go about getting an estimate from you?

1. Can I send a file to you through email?
   Sometimes. It really depends on the type of file. It's no problem if your sending a MS Word file or an MS Excel file. Those files types are generally small. If you're sending us a design file or PDF that is less than 8 MB, then email works just fine. Email does not work good for sending fonts.
   
   For larger files and fonts, go to our home page and click on "send a file". You will be able to select the file and send it to us via our FTP site.
   
   If you have multiple files you'll want to download and use a compression application such as stuffit or Winzip.
   
   
2. How long does it take for you to complete my order?
   Each job has it's own unique details and manufacturing processes. Depending upon what process is required will determine the length of time needed to complete the project. We will evaluate each project and match it with the best resources in order to maximize the production process. It is important that you communicate any deadlines early in planning phase.
   
   
3. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
4. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
5. Do I still need to approve a proof if I bring my work in on disk?
   Yes. Even though you bring a file on disk it is a good procedure to review a hard copy proof to make sure that what you have approved on your computer monitor matches and translates to paper. Many times an error will be caught at the proof stage that was not apparent "on screen".
   
   
6. Can you accept files from a PC?
   Yes. We can accept any file from your PC. The most common files are MS Word, MS Excel, MS Powerpoint, MS Publisher. Many times we can print from the files you send us. In some cases we may have to make some modifications in order for the file to print correctly.
   
   
7. What do I need to supply with my design files?
   If you're using QuarkXpress, InDesign, or Pagemaker you need to supply the following:
   - Quark, InDesign, or Pagemaker file
   - All fonts
   - All supporting art (tiffs, jpegs, eps files)
   
   
8. Can you accept PDF files?
   Yes. We like PDF files. The unfortunate aspect of PDF files is that they cannot be edited. We do have an Acrobat utility called "Pitstop" that allows us to make minor revisions. If major changes are needed, we will ask for you to send us a new file.
   
   The great aspect about PDF files is that you do not have to send fonts and art. Once you learn how to make "print ready" PDF's you'll love them as much as we do.
   
   
9. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.